MeetingOne’s Customer Success Programme

Bringing new technologies to your team doesn’t have to be hard! We’ve developed a Customer Success Programme designed to guide frictionless transitions as organisations onboard our various conferencing products & services.

With MeetingOne, your team receives optimised training from the start to get the most out of your investment.

MeetingOne’s Success Plan for New Customers:

MeetingOne’s vision for assisting clients hinges upon understanding their needs and enacting the basics for a successful relationship.  It all begins with the Discovery Call, during which we will:

• Explain MeetingOne’s role to the customer’s team & how we will be working together
• Overview of products purchased and what will be onboarded
• Explore the hurdles the customer currently faces
• Discuss customer’s hopes and goals for how they will use MeetingOne
• Learn customer’s team roles & responsibilities to help train the right people on specific functionality

With the needs of the customer understood, MeetingOne will begin to roll-out purchased products & services.  Attention is always paid to providing a simple, unencumbered transition.  To achieve this, we provide:

• Full technical support as products and services are implemented
• Administrative set-up with the MeetingOne Support team
• Execution of account configuration plan
• How-to sessions with the customer’s team to give product overviews & getting started trainings
• Direct access to MeetingOne’s How-to resource center for video & user guides

Step 3:  Role and Product Training

MeetingOne will build a timetable for conducting successful and effective training sessions with the customer’s team. We help organisations tackle potential training topics, such as:

• Administrative training for all products
• User training for all products
• Basic to Advanced Adobe Connect Training
• Basic to Advanced Click&Meet Training
• Coaching for enhancing presentations in Adobe Connect (available as an add-on service)
• Content review, development, and enhancement, to ensure content is being used to its fullest potential in Adobe Connect (available as an add-on service)

MeetingOne is dedicated to serving our customers over the long haul.  Our strategy is to perform regular check-ins and offer continued education, including:

• Routine scheduled check-in calls to confirm the customer’s team is having success with products
• Access to inspirational materials to optimise the customer’s use of MeetingOne conferencing products
• Advanced training to create industry leading online trainings, meetings, and webinars (available as an add-on service)