The Connection Status box is showing a “Connection Failed” message. What does it mean?
If this box shows any kind of error message, the Adobe Connect integration will not function. There are a number of possible causes for connection failure errors. It could mean the Adobe Connect server is down or that there is no network route between the Blackboard server and the Adobe Connect server. Make sure there are no firewall rules that could be blocking traffic.
The Connection Status box is showing an SSL handshake error. What does this mean?
Usually, this means that the SSL certificate installed in the Blackboard server’s keystore was not signed by recognized certificate authority (CA). This may be the case if you have a self-signed certificate or it was signed by a newer authority (for example, GoDaddy). You will need to install the Certificate Authority certs in the Blackboard server’s JVM keystore.
The building block is installed and the connection looks good. The Connect course tool is enabled in courses, but when instructors or students click it, they get a login error message. How do I fix this?
Make sure your shared secrets set correctly in both Adobe Connect and Blackboard. (See the installation guide.) If that does not resolve the issue. Enable debugging in the building block and examine the debug log for clues. Contact MeetingOne customer service for further assistance.
The building block is set up to automatically create users in Connect, but instructors don’t have meeting host permissions. Is there a way to automatically grant meeting rights to instructors?
If you are using LDAP to provision users in Adobe Connect, you can create LDAP groups and map them to Connect groups that are subgroups of the Meeting Hosts group. See the Adobe Connect documentation for more info.
I don’t see the Connect tool in my course. Where is it?
Check the course’s Tool Availability page. Make sure the Adobe Connect tool is enabled.
I see the Adobe Connect tool in the Tool Availability list, but it’s disabled and I can’t change it.
Your Blackboard system administrator needs to make it available. They can control it globally or they can allow instructors to enable it locally within individual courses. Consult your Blackboard system administrator to find out your institution’s policy with regards to who can control Adobe Connect course tool availability.
The Connect course tool is enabled, but when I click it, I get a login error message. How do I fix this?
Contact your Blackboard system administrator. (Sys admins: Are your shared secrets set correctly in Connect and Blackboard?
In the Connect course tool, I don’t see a way to create a meeting. How do I do that?
You need to be granted meeting host permission in Adobe Connect first. Instructors don’t get that permission automatically. Contact your Connect system administrator. Once you have permission, click the Connect course tool link again. You should now see a ‘New Meeting’ button in the meeting list page.
In the Connect course tool, it says “You do not have any active meetings” but I know have meetings in Connect. Where are they?
The Connect course tool only shows your meetings that are mapped to that course. The My Adobe Connect Meetings module shows all your upcoming meetings in all your courses.
We want to be able to create permanent meeting rooms, i.e., we don’t use start and end times. Can we do this?
Yes, your Blackboard system administrator must disable the ‘Show start date and duration settings when creating meetings’ setting in the building block.
We need to be able to edit the audio conferencing settings when we create meetings. How do we do this?
Your Blackboard system administrator must enable the ‘Edit meetings in Adobe Connect instead of in the Building Block’ setting in the building block. When this setting is enabled, users will be redirected to the Adobe Connect edit meetings page when they edit existing meetings in the building block.
Can I access meeting recordings from the Connect course tool?
Yes. Hover the mouse cursor over the meeting in the list of meetings and click ‘View Information’. Then click ‘Recordings’. You can view both forced and normal meeting recordings.
Can I view meeting reports from the Connect course tool?
Yes. Hover the mouse cursor over the meeting in the list of meetings and click ‘View Information’. Then click ‘Reports’. You can view the summary, the attendee report, and the session report.
