MeetingOne Support Packages

At MeetingOne we have a dedicated and responsive team of experts to help you succeed. From basic onboarding to in-depth technical questions, we can answer it all. We offer a selection of support packages created to fit the needs of companies of all sizes and industries.

Please note the following working hours:
* Support hours are 8:00 am to 5:00 pm MT, Monday through Friday, excluding holidays
** CSM hours will fall within the same range.

We provide quality care & support to all our customers

  • Personalized and knowledgeable support for all MeetingOne Products

  • Technical support and troubleshooting

  • How-to webinars, user guides, and video tutorials

Advanced Audio & Web Conferencing Support Options

For those use cases that will have greater technical needs, MeetingOne has developed two advanced support options.

Adobe Connect Customer Success Account Manager

Add Customer Success Management to your Account!

Adding MeetingOne Customer Success Management (CSM) gives your team support focused on supplementing Adobe Connect Tiered services for hosted, on-premise, and Adobe Connect Managed Solution platforms. Talk to one of our Product Specialists.

This premium level support package is designed to meet the needs of customers with advanced use-cases and mission-critical applications based on Adobe solutions and MeetingOne integrations.

Explore all the benefits of using a CSM:

  • Coordination with ACMS CSE and Client Technical staff
  • Adobe Learning Manager how-to and support

  • Click&Meet how-to and support

  • Out of box ‘white glove’ assistance for onboarding, room creation, audio bundle assistance, and more to fit your needs.

  • Connect tier 1, 2 and 3 escalation

  • SSO how-to and support

  • Event creation assistance

Already have your desired support level?
Jump to our support page for product help!

Or to request more information about how to add a support package or training hours, contact us.

MeetingOne products were built to go together!

Explore additional services & integrations to enhance your conferencing solution.

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Adobe Connect Web Conferencing

 

Adobe Connect is an advanced web conferencing application that offers an interactive and captivating online meeting experience. Go beyond screen sharing for collaboration, online training, and large-scale webinars with the most powerful online sessions. Allow access directly from a mobile device and achieve better hosting management with file sharing, whiteboarding, breakout sessions, polling and so much more!

 

See what Adobe Connect can do!

audio-one-logoAudioOne Conference Calling

This industry-leading audio solution provides both traditional audio conferencing and integrated audio with Adobe Connect in one reliable, cost-effective package. Simple, secure and fully customizable, AudioOne is the next-generation solution for advanced audio conferencing needs.

Learn More

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Click&Meet The online app turning conference calls into an experience

Conduct your conference calls with full control from your desktop. 

The future of conference call management is You-centric. We’re putting greater control & features in your hands with Click&Meet for AudioOne conference calling. See who’s talking, manage callers, & achieve better conversations with this intuitive interface!

Learn More